Freshdesk

Overview

Freshdesk is a Model Context Protocol server that connects your AI assistant directly to Freshdesk. It exposes tickets, contacts, companies, agents, groups, and knowledge base functionality as native tools — your AI can read, create, and manage support operations without leaving the conversation.

The server runs locally via Docker using the image ghcr.io/wyre-ai/freshdesk-mcp:v1.0.11. You'll need to provide FRESHDESK_DOMAIN and FRESHDESK_API_KEY as environment variables to authenticate. The latest release is v1.0.11, maintained at WYRE-AI/freshdesk-mcp on GitHub under an open-source license.

Freshdesk sits in the AI & Agents category and integrates with any MCP-compatible client including Claude Desktop, Claude Code, Cursor, VS Code, Windsurf, and Zed. If you maintain this server, claim your listing on mcp.site to earn a Verified badge and keep information current.

Installation

// claude_desktop_config.json
{
  "mcpServers": {
    "freshdesk": {
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "ghcr.io/wyre-ai/freshdesk-mcp:v1.0.11"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "<freshdesk-domain>",
        "FRESHDESK_API_KEY": "<freshdesk-api-key>"
      }
    }
  }
}

Requires FRESHDESK_DOMAIN, FRESHDESK_API_KEY